When considering a managed service provider, it is important to ask the right questions to ensure that you are getting the best service for your business. Questions such as who will have access to your data, what methods are used to protect your data, and what level of flexibility is offered in the contract are all important considerations. Additionally, you should inquire about user-based pricing models, ITIL and SOC 2 compliance, disaster preparedness, and the ability to address new needs or delayed projects. It is also important to consider the provider's ability to keep you ahead of the curve with cutting-edge technology and their ability to provide value for your organization.
Finally, you should ask about response times and how they can save you time. When selecting a managed service provider, it is essential to make sure that they can meet your needs and provide the best service for your business. Asking the right questions can help you make an informed decision and ensure that you are getting the most out of your managed service provider.