While software support is always triggered by a ticket or incident, managed services are often ongoing, proactively planned activities performed by a dedicated team of Level 2 and Level 3 engineers. A key difference between managed services and support services is availability. While support services are generally provided by the software vendor, or even the in-house IT team, they are not always available for round-the-clock support. In addition, any problem you encounter will require a ticket and there is no guarantee that the problem will be resolved immediately.
When services are managed at a larger scale, they may cover a number of different things, all under one roof. If you are looking for a reliable and professional managed services company, look no further than ExternetWorks Managed Services. A managed service provider continuously and proactively monitors and makes changes to your IT systems to ensure that things don't go wrong in the first place. This is a particularly valuable benefit because it reduces the training and skill improvement costs associated with a traditional in-house IT support model.
The question here is to describe the difference between IT support and managed services, and to be honest, it's all a matter of terms. When looking at managed services versus support services, it can be difficult to see clear distinctions, especially if you've never explored either option before. They provide the ongoing support IT teams need, allowing a variety of tasks to be assigned to highly certified and knowledgeable engineers who essentially become extensions of the IT department, from remote monitoring and management to backup and disaster recovery, security as service and everything else. As with outsourced IT support, managed services are technical support services provided by an external partner.
With managed services, an entire department within a company is often described, while IT support is mainly tied to the idea of a solitary project at a single point in time. By adopting a more proactive approach to managing IT needs, many customers can save in the long run through managed service providers and avoid some of the pitfalls often seen when there is a lack of visibility into new or emerging technologies. Working with a reputable managed IT service provider can help reduce your chances of a breach or cyber attack. Additional services through strategy, governance, and change management can add significant value to working with managed service providers (MSPs).
Remote Monitoring and ManagementMindSight's remote monitoring and management offering manages storage, servers, hypervisors, network and applications.