When it comes to IT services, there are two main options: support and managed services. While both provide technical assistance, there are some key differences between the two. Support services are generally triggered by a ticket or incident, while managed services are ongoing and proactively planned activities. Support services are usually provided by the software vendor or in-house IT team, but they may not be available for round-the-clock support.
Additionally, any problem you encounter will require a ticket and there is no guarantee that the issue will be resolved immediately. On the other hand, managed services are typically provided by an external partner and involve a more proactive approach to managing IT needs. Managed services cover a variety of tasks and involve a dedicated team of Level 2 and Level 3 engineers. This type of service can help reduce training and skill improvement costs associated with a traditional in-house IT support model.
Additionally, working with a reputable managed IT service provider can help reduce your chances of a breach or cyber attack. Remote Monitoring and Management is one of the most common managed services offered. This type of service manages storage, servers, hypervisors, networks, and applications. It also provides additional services such as strategy, governance, and change management that can add significant value to working with managed service providers (MSPs).
In conclusion, while both support and managed services provide technical assistance, there are some key differences between the two. Managed services involve a more proactive approach to managing IT needs and can help reduce training and skill improvement costs associated with a traditional in-house IT support model. Additionally, working with a reputable managed IT service provider can help reduce your chances of a breach or cyber attack.
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