What Do Managed Service Providers Do? A Comprehensive Guide

Managed Service Providers (MSPs) are specialized companies that provide a range of services such as network application infrastructure and security through ongoing regular support and active administration.

What Do Managed Service Providers Do? A Comprehensive Guide

Managed Service Providers (MSPs) are specialized companies that provide a range of services, such as network, application, infrastructure, and security, through ongoing, regular support and active administration. These services can be provided at customer premises, in the MSP's data center (hosting), or in a third-party data center. MSPs take responsibility for one or more of their company's IT services, such as email, help desk, cybersecurity, networking, data warehousing, cloud integration, backup and restore, patching, and more. They remotely monitor, update and manage the service while reporting on the quality, performance and availability of the service.

MSPs can also help you purchase software and hardware, then track and report on hardware assets and software licenses. An MSP manages their IT environment from soup to nuts. They will take care of your day-to-day technology needs, keeping activities going, and will also provide strategic consulting with senior officials. Managed services allow for consistent monitoring of a network rather than outsourcing IT when a problem occurs.

They also differentiate from traditional IT consulting agreements in that consulting is generally project-based, while managed services are ongoing subscriptions. Managed service providers structure their businesses to offer technology services cheaper than it would cost a company to do it on its own, with a higher level of quality and with more flexibility and scalability. Be sure to review the Managed Services Agreement with your MSP and understand exactly what you're paying for. When an MSP is requested to meet an organization's business objectives, it is often expected to fill some gap or function in a system or IT staff.

Many smaller businesses have limited in-house IT capabilities, so they may view an MSP's service offering as a way to gain IT expertise. Under this subscription model, the customer or customer is the entity that directly owns or oversees the organization or system being managed, while the managed service provider (MSP) is the service provider that provides the managed services. As long as the managed service provider meets those metrics, it doesn't matter if they use dedicated staff, automation, or some other system to handle that customer's calls; the MSP decides. A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Some managed service providers only provide hard-to-find IT knowledge to avoid problems with a customer's system or help users with usage difficulties. Most managed service providers promote all-inclusive packages with unlimited IT resources while contracted, including day-to-day network management. Managed Service Providers (MSPs) are professionals you hire to keep your devices up to date, help your employees when they're in an IT routine, protect your network, and advise you when technology just doesn't work as you expected.

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